Refund policy

Mastee Return Policy

At Mastee, every piece is made specially for you.
Most of our products are produced in small batches or made-to-order, meaning each item is created specifically for your order.

Returns & Exchanges

Because of the custom nature of our products, we currently do not accept returns or exchanges for:

incorrect size selection;
change of mind;
personal preference.

However, we’ll happily replace or refund items that:

arrive damaged;
have a manufacturing defect;
arrive incorrectly printed or shipped.

If there’s an issue with your order, please contact us within 3 days of delivery at

support@masteestudio.com

with:

your order number;
photos of the issue;
a short description of the problem.

Please note:
There is no need to return damaged or defective items.

Shipping Costs

Replacement shipping costs for damaged or defective items caused by us will be covered by Mastee.
We are not responsible for incorrect addresses entered at checkout.

A Quick Note

Mastee is a small independent brand and every order genuinely means a lot to us.
Thank you for supporting small-batch, artist-made work 🩷

Legal Information

Under Canadian and U.S. consumer protection laws:

custom-made or personalized products are generally not eligible for return unless defective or damaged;
refund and exchange regulations may vary depending on your province or state.

By placing an order with Mastee, you agree to this policy.